July 2, 2019

Text to Switch

For the first time mobile phone users can leave their network providers by sending a simple free text message under rules introduced by Ofcom.

Customers now simply text PAC to 65075 to receive their port authorisation code (PAC).

Ofcom says “Your current provider will reply by text within a minute. They will send you your PAC, which will be valid for 30 days. Their reply must also include important information about any early termination charges or pay-as-you-go credit balances.

You then give the PAC to your new provider and they must arrange for the switch to be completed within one working day.

This new process is designed to be quick and easy, so you could request your PAC while looking for a new deal – for example, while on the phone to a new provider, or in store.”

If you want a new telephone number, you need to text STAC to 75075 for a service termination authorisation code.

Customers who text INFO to 85075 will receive information such as whether they are still in contract or early termination charges.

For more information click here

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