Locksmiths charges
New locks
Replacement keys
Onward transport
Accommodation costs
Reward fees
Key Protection Insurance
This policy covers you if, during the period of insurance, an insured key is accidentally lost, stolen or accidentally damaged. We will pay up to £1,500 for locksmith charges, new locks, replacement keys, onward transport costs up to £75 per day.
Insurance Product Information Document
It is important that you read this document carefully along with the Policy Wording provided for full details of the policy, including what you are covered for and any exclusions or limitations on the policy.
It is important that you read this document carefully along with the Insurance Product Information Document provided for full details of the policy, including what you are covered for and any exclusions or limitations on the policy.
You are required by the provisions of the Consumer Insurance (Disclosure and representations) Act to take care to supply accurate and complete answers to all the questions in the declaration and to make sure that all information supplied is true and correct. You must tell us of any changes to the answers you have given as soon as possible. Failure to advise us of a change to your answers may mean that your policy is invalid and that it does not operate in the event of a claim.
Payment must be made in full by credit or debit card upon inception of the policy, unless you choose to pay by direct debit and have been accepted by a finance provider.
The maximum payable in any one period of insurance is £1,500.
Loss or theft claims must be reported to the policy within 48 hours of discovery and an incident report number obtained.
Claims must be reported to the claims administrator within 30 days.
No claim will be paid for:
Events occurring within 14 days from the start date;
Sums where it is not possible to produce receipts or invoices for payments made.
Frequently Asked Questions
Can I claim within the first 14 days?
No. You cannot claim within 14 days of the start date of your policy.
Can I cancel my policy?
Yes. You can cancel without charge within 14 days of the start date of your policy. On the condition that no claims have been made or are pending, we will refund your premium in full. If you wish to cancel your policy after 14 days, you may do so by giving us 30 days notice in writing, however, no refund will be given.
Is there an excess fee?
No. There is no excess to pay.
Need to claim?
Logging a claim is quick and easy.
You can log a claim in your customer portal 24 hours per day 365 days of the year.
Alternatively, you can telephone the insurer claims lines on 0203 794 9309.
Please remember that claims must be reported to the claims administrator within 30 days of the event.
No claim will be paid for events occurring within 14 days from the start date of the policy.
Please make sure you have complied with the policy wording to ensure that the insurer accepts and resolves your claim in a timely manner.
Login
Login to your customer portal and log your claim in just a few clicks
Call
Once your claim is logged, complete the claims form
Insurers
Your claim will be passed to insurers for validation and processing